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Staff Help

Resources to help Ingram Library employees.

Chat Client Setup

1) Setup a Client and login to monitor the UWG Library libraryh3lp Chat Queues  

Note: Your user login/id is in the form , for example, mine is chuffatuwg

Read more about using libraryh3lp: http://libraryh3lp.com/docs/

You can choose to use any client compatible with libraryh3lp.  Here are three options:

Chat Widget Setup

2) Add a widget to pages so users can begin chat sessions with a libraryh3lp queue

For instance, cut and paste one of these into your LibGuides portfolio.

Here's the widget for our Ask A Librarian chat queue:

<iframe src="http://libraryh3lp.com/chat/uwg-library-askalibrarian@chat.libraryh3lp.com?skin=2003&theme=jsf-text&title=LibraryH3lp%20Chat&identity=uwglibrary" style="border: 2px inset black; width: 190px; height: 200px;" frameborder="1"></iframe>

Here's the widget for our ILL chat queue:

<iframe src="http://libraryh3lp.com/chat/uwglibrary_admin@libraryh3lp.com?skin=2028&theme=jsf-text&title=ILL%20Chat" style="border: 2px inset black; width: 190px; height: 200px;" frameborder="1"></iframe>

How Patrons Access Chat

Patrons can access our libraryh3lp chat services via these services:

Via libraryh3lp widgets placed on web pages:

Via these standard chat services

Direct to our libraryh3lp chat queues: