Ombuds Resources

Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.

"The Big Book of Conflict-Resolution Games" offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas--"before" they affect your organization's bottom line. Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict--and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in "The Big Book of Conflict-Resolution Games" delivers everything you need to make your workplace more efficient, effective, and engaged.