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Computer Support  

Last Updated: Jul 30, 2013 URL: http://libguides.westga.edu/ithelp Print Guide RSS Updates
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Computer Support Call List

Computer Problems

Here are tried and true steps for dealing with ANY computer problem.


1-Close all open programs
Check for minimized programs and multiple instances of netscape, etc.

2-Turn the computer off and back on
Close all programs (you should have already done this) and logout/shutdown.
Physically turn the power off to the computer and turn in back on.

3-Check Cabling
Make sure all cables are securely attached (don't shock yourself)

4-If these steps don't work, don't start editing setups or running other setup/bootup programs without talking first with someone in IT Support.

5-Report typical problems or requests for help to the ITS Service Desk (see contact information below)

6-If you consider the problem a serious interruption of library services for staff or patrons, use the chart below until you reach someone:
Problem: Who to Contact and How to Contact Them
Any and All Campus ITS Service Desk
(678)839-6587 Work
servicedesk@westga.edu
(678)839-6000-Public Safety; report as ITS need Critical Problems Only on Hours the Service Desk is Closed
http://www.westga.edu/its/index_5123.php
GIL/Catalog System UGA GIL Service Site
Bob Trotter at rwt@mail.libs.uga.edu Phone: 706-542-0282
Jim Garner at jwg@mail.libs.uga.edu Phone: 706-542-1500
EMERGENCY CELL (Only use for serious problems, like catalog is down):706-338-0862
GALILEO System OIIT Help Desk
1-888-875-3697
helpdesk@usg.edu
http://www.usg.edu/customer_services
 
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