Computer Support Call List
Computer Problems
Here are tried and true steps for dealing with ANY computer problem.
- 1-Close all open programs
- Check for minimized programs and multiple instances of netscape, etc.
- 2-Turn the computer off and back on
-
Close all programs (you should have already done this) and
logout/shutdown.
Physically turn the power off to the computer and turn in back on. - 3-Check Cabling
- Make sure all cables are securely attached (don't shock yourself)
- 4-If these steps don't work, don't start editing setups or running other setup/bootup programs without talking first with someone in IT Support.
- 5-Report typical problems or requests for help to the ITS Service Desk (see contact information below)
- 6-If you consider the problem a serious interruption of library services for staff or patrons, use the chart below until you reach someone:
| Problem: | Who to Contact and How to Contact Them |
|---|---|
| Any and All |
Campus ITS Service Desk (678)839-6587 Work servicedesk@westga.edu (678)839-6000-Public Safety; report as ITS need Critical Problems Only on Hours the Service Desk is Closed http://www.westga.edu/its/index_5123.php |
| GIL/Catalog System |
UGA GIL Service Site Bob Trotter at rwt@mail.libs.uga.edu Phone: 706-542-0282 Jim Garner at jwg@mail.libs.uga.edu Phone: 706-542-1500 EMERGENCY CELL (Only use for serious problems, like catalog is down):706-338-0862 |
| GALILEO System | OIIT Help Desk 1-888-875-3697 helpdesk@usg.edu http://www.usg.edu/customer_services |
Comments (0)
Loading...
