Computer Support 

Computer Problems

Here are tried and true steps for dealing with ANY computer problem.

1-Close all open programs

Check for minimized programs and multiple instances of netscape, etc.

2-Turn the computer off and back on

Close all programs (you should have already done this) and logout/shutdown.
Physically turn the power off to the computer and turn in back on.

3-Check Cabling

Make sure all cables are securely attached (don't shock yourself)

4-If these steps don't work, don't start editing setups or running other setup/bootup programs without talking first with someone in IT Support.

5-Report typical problems or requests for help to the ITS Service Desk (see contact information below)

6-If you consider the problem a serious interruption of library services for staff or patrons, use the chart below until you reach someone: